Interview with Participant
Interviewer: How did you feel overall about the watch, both the watch and the..? #00:00:03-4# 
Participant: I don’t know. Do you know the App? On my phone overtime, you know how it says ‘add a comment’, every time I went to do something it would just freeze #00:00:17-9# 
Interviewer: Okay. #00:00:17-9# 
Participant: So I couldn’t put any comments on.  #00:00:19-7# 
Interviewer: Okay. #00:00:20-2# 
Participant: But apart from that.. #00:00:23-9# 
Interviewer: (laughing)  #00:00:21-7# 
Participant: I don’t know it was my phone though, as it obviously wasn’t on the watch. #00:00:23-4# 
Interviewer: Okay. #00:00:26-4# 
Participant: So I don’t know if it’s my phone. #00:00:26-4# 
Interviewer: So it was just on the phone? Not the watch. #00:00:31-3# 
Participant: Yeah, so the watch was fine. #00:00:31-3# 
Interviewer: So you could leave comments through the watch? #00:00:36-2# 
Participant: Yeah, but apart from that. #00:00:36-2# 
Interviewer: Okay.  #00:00:35-2# 
Participant: I’ve wrote notes thought. #00:00:37-4# 
Interviewer: Ohh cool.  #00:00:38-0# 
Participant: I don’t know if you have to - I just wrote pros and cons.  #00:00:41-7# 
Interviewer: That’s useful. #00:00:41-6# 
Participant: It’s good because they’re portable, easy to use, because even if you don’t have any iPhone I think it’s easy to use still, it’s not hard, because my mam had a go on it, because I was like “do you think it’s hard to use, because I might get questioned on it”, and it’s good because you can different styles - because obviously I had the blue one, but I looked online and you can get nice ones, but the charger is too long. #00:01:05-2# 
Interviewer: (laughing)  #00:01:05-2# 
Participant: Isn’t it though? It’s so long!  And you can’t actually reply to a text. #00:01:12-3# 
Interviewer: Yeah. #00:01:12-3# 
Participant: You’ve got to put a custom one on, like a template, but I wouldn’t use any of them. And then the bad battery life. Like, it died, like, all the time. #00:01:25-0# 
Interviewer: Really? #00:01:22-1# 
Participant: Yeah - unless I wasn’t turning it off. I don’t know.  #00:01:25-5# 
Interviewer: Yeah. #00:01:26-4# 
Participant: But it was always like I needed to charge it up. #00:01:27-5# 
Interviewer: Ohh okay. That’s really good. So did you think the watch was useful in communicating your views about what you’d like to see changed in an area? #00:01:40-3# 
Participant: Yeah, it was easy, yeah. Because obviously it tracks where you are; it’s not like you need to write where you are all the time, because it obviously just tracks, so it’s good in that way.  #00:01:51-5# 
Interviewer: Did you feel like when you received a notification that you had entered an area, you were able to say what you’d like to change? #00:02:00-0# 
Participant: Yeah. You could do that easy. #00:02:06-3# 
Interviewer: Did you feel that it being on your watch was an important part of the App - that it was on your watch and you could it quickly? #00:02:12-8# 
Participant: Yeah, because if it’s on your phone you’ve got to get it out your bag or your pocket, but because it’s just there, you can just quickly do it - it’s not like a carry on to do it. #00:02:23-1# 
Interviewer: And so being able to quickly leave a comment was a big part of it? #00:02:30-4# 
Participant: Yeah, I mean, it’s not a hassle kind of thing - so you didnt mind doing it. #00:02:35-7# 
Interviewer: and did you feel like the comments, two questions, suited most of the responses that you wanted to leave. #00:02:47-7# 
Participant: Yeah, mostly, yeah. #00:02:46-9# 
Interviewer: and how did you feel about leaving comments for other age groups, that weren’t yourself? #00:02:51-8# 
Participant: Yeah I wasn’t bothered. #00:02:54-0# 
Interviewer: And did you normally click everyone? #00:02:57-2# 
Participant: Yeah, I just clicked everyone. #00:02:56-6# 
Interviewer: Cool. And did you feel like you could communicate yourself effectively through the categories and then type them out too? #00:03:07-5# 
Participant: Yeah, I thought it was easy to just click on there. #00:03:13-8# 
Interviewer: and did you feel like what you wanted to say was being put across? #00:03:14-6# 
Participant: Yeah. Yes I thought it was straightforward.  #00:03:23-1# 
Interviewer: So I don’t know how involved you have got in the past, with things like this, like, getting involved with consultations about what you’d like changed, but how do you feel like the watch compares to that? #00:03:31-3# 
Participant: Yeah, I’ve never done it before, so, I don’t know if I can comment. #00:03:36-3# 
Interviewer: So you think the watch is a better way of doing it than having to write a letter, or.. #00:03:48-0# 
Participant: ..yeah definitely. It’s easier and quick. You don’t actually have to do much. #00:03:49-6# 
Interviewer: Do you think it was useful knowing what you were being asked to comment on? #00:03:53-2# 
Participant: Yeah, because it’s hard when someone says ‘comment on something’ - you cannot think of something, but when it’s there for you, you kind of can. #00:04:03-3# 
Interviewer: Apart from the fact that the phone App didn’t work, was there anything else that you struggled with or got frustrated with, or doing things that you couldn’t? #00:04:13-4# 
Participant: No. I don’t think. Apart from that you can’t text on it, apart from a custom one. And I put a custom one on it, and everyone was like ‘who wrote that, that’s not you’. #00:04:22-6# 
[…] #00:04:35-5# 
Interviewer: Did you find it useful that if you received a notification that you could look at your watch straight away, and see what it was? #00:04:44-1# 
Participant: Yeah, it was straight there, so you didn’t have to go on your phone, you could just look down. Like, if you were talking to someone you don’t want to just keep getting your phone out - you could just look down at the watch. #00:04:53-8# 
Interviewer: So if you’re walking around and your phone vibrated would you check your phone or would you just wait until you got somewhere else? #00:04:59-2# 
Participant: Sometimes I would just wait, as I can’t be bothered to get my phone out of my bag. When it’s on the watch it’s just easier to do - or you can just see it straightaway. #00:05:00-0# 
Interviewer: And did you think that you were more likely to leave comments because you received that notification? #00:05:09-9# 
Participant: Yeah. Because it was on my phone I was like “what’s that?”, and then I looked at the watch and I saw it come up on the watch, so I’d pick the watch over going on my phone #00:05:15-1# 
Interviewer: And were you looking out for problems and putting them in the App, or was it asking you to say something so you put it in the App regardless? #00:05:31-0# 
Participant: A bit of both I think. Both. #00:05:34-6# 
Interviewer: Did you get to an area and think “something needs to change here I need to put it in the App” or did you.. #00:05:41-3# 
Participant: No, I was reminded by the App, I kept forgeeting about it, and then it would go off when I was in one of the postcodes, and I’d be like that.. So.. #00:05:51-7# 
Interviewer: So did you feel like you wanted to leave comments when you received a notification? #00:05:57-0# 
Participant: Yeah. #00:05:59-5# 
Interviewer: And how did you feel about the number of areas and the placement of them? #00:06:06-1# 
Participant: Yeah they were fine, because I wasn’t in all of them most of the time. Even though there was one at The Village, and I park there, so I had one everywhere I was. #00:06:15-7# 
Interviewer: Yeah. Did it get annoying? #00:06:16-5# 
Participant: No, not really. #00:06:17-1# 
Interviewer: Would you have liked to receive a notification for a place once, and then never received it again, or did you like being..? #00:06:24-6# 
Participant: ..Yeah, because sometimes when I was driving it kept going off, and I was like “this should stop” (laughing) - it was happening loads (laughing). #00:06:37-6# 
Interviewer: Did you feel the App was useful in getting you to reflect on where you were? #00:06:39-7# 
Participant: Yeah, it was good at that. #00:06:44-3# 
Interviewer: and so it asked you for a comment and you looked around.. #00:06:46-9# 
Participant: Yeah, and then thought. #00:06:49-9# 
Interviewer: Do you think you’d be more likely to do things like this if you had the App, or without the App? Would you normally engage in..? #00:07:01-5# 
Participant: No, I wouldn’t normally, but I would with an App, than, like, letter writing and things like that.  #00:07:08-6# 
Interviewer: If the App told you something was changing did that get you a bit interested as to what would change? #00:07:21-1# 
Participant: Yeah, because normally I’m not interested in anything like that. #00:07:21-2# 
Interviewer: And would you liked to have known what was going to change when you received the notification? #00:07:25-4# 
Participant: Yeah. #00:07:27-5# 
Interviewer: Or would you be happy to know that something was? #00:07:28-4# 
Participant: Nah - I’d like to know. #00:07:29-3# 
Interviewer: And what kind of detail would you like about that? #00:07:33-0# 
Participant: Not a lot, just something along the lines of what is going to change. #00:07:39-3# 
Interviewer: and would you like text or photos, or, how would you like that? #00:07:42-3# 
Participant: A photo, I think. More interesting. #00:07:46-0# 
Interviewer: And so if you spent all this time, you went to the [somewhere], and you left a comment about something you didn’t like about it, what kind of response would you like back from the council to know that your comment had been listened to? #00:08:01-0# 
Participant: An acknowledgement and then further information on what is going to change. #00:08:08-5# 
Interviewer: So it just saying it was read, or a thank you? #00:08:16-8# 
Participant: A thank you, and then it saying someone would get back to you. #00:08:17-8# 
Interviewer: And how would you like that to happen? Would you like that straight away? #00:08:22-0# 
Participant: An acknowledgement straight away, and then however long it takes them to find out the information, which is kind of what happens now in the office that I work. #00:08:33-6# 
Interviewer: Yeah. Do you work in communications? #00:08:39-0# 
Participant: The [REDACTED]. [REDACTED]. #00:08:45-8# 
Interviewer: Okay. Do people ever call you up to give you praise about things? #00:08:57-0# 
Participant: Sometimes - when good things to happen in the Council, but everyone’s like negative, aren’t they. #00:09:06-4# 
Interviewer: Do you think this App was too focussed on problems, and that maybe there should’ve been more categories for saying “no, actually, this place is nice”? #00:09:14-7# 
Participant: Yeah. #00:09:16-8# 
Interviewer: So when you’ve received a notification that your comment had been received, how would you like that to be? Would you like an email, text, through the App? #00:09:26-1# 
Participant: Through the App, or a text. #00:09:34-4# 
Interviewer: Do you feel, at the moment, that you’re involved in the decisions made by the council, or do you not feel aware of them, or are there things happening that you’re not aware of.. #00:09:54-6# 
Participant: Well, because of my job now, I do know more things, all the things with the [somewhere], but a year ago before I was here, people my age, none of my friends wouldn’t have understand anything - you just don’t understand do you? Unless you’re like really interested in what’s happening, you don’t, so no one really puts their opinion forward, because they don’t really have a clue what’s going on, like with things in the council. #00:00:20-1# 
Interviewer: Do you think it’s more that people are interested.. #00:00:23-8# 
Participant: Yeah. #00:00:23-8# 
Interviewer: ..or, do you think people are interested, and want to know, but.. #00:00:27-6# 
Participant: ..both I think. Because obviously if I didn’t work here, I wouldn’t be interested in what’s happening at the [somewhere], what’s happening in the area, I wouldn’t be interested, I never used to be. #00:00:38-6# 
Interviewer: But once you know something’s happening you.. #00:00:41-3# 
Participant: ..kind of want to know more, and like, want to know what’s happening. Is it going to affect you? And things like that. #00:00:48-6# 
Interviewer: Do you want to put your comments in about what you think of the scheme, of are you quite happy to sit back and watch it happen? #00:00:52-4# 
Participant: It depends, like, how much of an impact it would have on me. Or like, if it was something happening in my street, I would want to put my opinion forward, but then it depends on how much it affects us. #00:01:06-6# 
Interviewer: Do you think the App should be geared more towards what will affect you, so, say, you were at The Village, but you don’t care about The Village, do you think it’d be better if you didn’t receive anything about that, but if you were on your street, you were made more aware about that. #00:01:28-1# 
Participant: Yeah. #00:01:31-6# 
Interviewer: So you don’t normally engage with things like this with the council? #00:01:38-8# 
Participant: No. #00:01:40-6# 
Interviewer: Do you think the reason that people don’t involved is that there is a lot of technical language around it, and it’s difficult to understand what’s happening. #00:01:51-5# 
Participant: Yeah. #00:01:53-7# 
Interviewer: ..and do you think technology, like this App, and the Watch, can help overcome some of the barriers that people experience? #00:02:01-8# 
Participant: Yeah. #00:02:03-4# 
Interviewer: Paraphrased: Do you think the watch could be used to help people understand what happened at planning meetings? #00:02:19-7# 
Participant: Yeah, I think it would. #00:02:24-6# 
Interviewer: Do you think you’d use something like this if it were available in the future? #00:02:25-7# 
Participant: Yeah, I think I would. Because it was weird - you do start getting more interested and more aware of what’s around you. Because when I was driving through Whitley Bay I went past the [somewhere] and obviously I got a notification, and I was like “look, there’s something’s happening” and I was looking but normally I just drive past and not even look twice. #00:02:46-0# 
Interviewer: Yeah. #00:02:48-2# 
Participant: You just feel like you want to know what’s going on. #00:02:48-8# 
Interviewer: Yeah. So, it’s quite lucky that I get to speak after you not having the watch for a while. Do you feel like you’ve been looking around more after having it? #00:02:58-9# 
Participant: Yeah. Because I only in Whitley again last night and I drove past the [somewhere] because I live near there obviously, and I was looking again, and I don’t ever looked at it in my life, I don’t think, when I’ve drove past, I’ve literally never even interested in it, and when people are ringing up at work talking about it I’m always like “what is it?” so.. #00:03:19-7# 
Interviewer: That’s cool. Do you feel there were different ways that you’d have liked to communicate your views than just through those categories in the App. Would you like to take photos, or draw sketches.. #00:03:33-5# 
Participant: Yeah - take photos. Because if you’re saying about what needs to be changed, you could take a photo of it, and show what you mean. #00:03:41-3# 
Interviewer: Yeah. And be a bit more expilicit about what you mean? #00:03:42-6# 
Participant: Yeah. #00:03:42-6# 
Interviewer: So do you feel like the watch was effective or would you rather just use your phone? #00:03:48-3# 
Participant: No I think it was effective - more because it’s just on your arm, so.. #00:03:57-3# 
Interviewer: So you think the fact it’s on your wrist is good, that you can do these things quickly? #00:04:01-0# 
Participant: Yeah. because if i was just going on my phone I’d just be like “I’ll do it later”. #00:04:05-7# 
Interviewer: Okay.  #00:04:08-5# 
Participant: but because it’s there you just do it. #00:04:05-3# 
Interviewer: So do you think it was nice that you could just see it.. #00:04:10-6# 
Participant: ..and do it. Yeah. #00:04:12-8# 
Interviewer: Whereas on your phone you might have to spend a bit more time on your phone? #00:04:13-6# 
Participant: Yeah. And then get sidetracked as well. Because I know on your watch the messages come up, but you can’t reply, so once you get on your phone you get side-tracked onto doing other things, I think. #00:04:27-2# 
Interviewer: If we were to make this available for other people, what kind of things do you think should happen to it that would make it better? #00:04:38-5#  #00:04:43-5# 
Participant: How you said before, where you could take a photo and do things like that instead of just writing - just typing in what you think. #00:04:48-4# 
Interviewer: Cool. And more information about what the change happening was? #00:04:53-0# 
Participant: Yeah, more information definitely. #00:04:53-0# #00:04:54-9# 
Interviewer: Would you like to be able to share the comments you’ve put on Facebook and Twitter, and show other people? #00:05:01-6# 
Participant: Yeah, and then it would show more people the App and stuff, and then more people would wonder what it is. #00:05:08-9# 
Interviewer: Cool, that’s all the questions I have for you. Thank you.