Universal Credit Service Delivery Ecosystems
Posted on 2023-08-04 - 14:52 authored by Colin Watson
Study materials, supporting information and public data for research investigating the UK's social protection payment Universal Credit (UC) in the context of service delivery ecosystems, involving knowledge creation through the design and evaluation of a digital prototype web browser extension called the Universal Credit eXtension (UCX).
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Watson, Colin (2023). Universal Credit Service Delivery Ecosystems. Newcastle University. Collection. https://doi.org/10.25405/data.ncl.c.6745449.v1
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FUNDING
EPSRC Centre for Doctoral Training in Digital Civics
Engineering and Physical Sciences Research Council
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KEYWORDS
Universal Creditwelfare assessmentssocial security benefitsSemi-structured interviewsSurveysSpeculative designResearch through Design (RtD)Digital and Interaction DesignComputer-Human Interactionsocial and community informaticsDiscretionPorosityTheory of AccessActivity Theorysocial protection servicesworkshopsE-governmentUC